Actions to Complete
Actions to complete before sending a complaint to IEI
Before submitting a complaint, please make sure you have completed the following:
· Officially complained to the certified company in question.
· If you are dissatisfied with the response from the certified company you should make an official complaint to the certification body, which has issued the certificate to the aforementioned company.
· If you are dissatisfied with the response from the certification body you should contact your national accreditation body, which accredited the certification body, and make the complaint directly to them (see Full List of Accredited Bodies for finding your national Accreditation Body).
· If you receive an unsatisfactory complaint from your national accreditation body you should then make your complaint to IEI by following the instructions provided in the Sending the Complaint.
